Daily price

The displayed maximum price per day (max. price/day) refers to a ride with one bike up to 24 hours from the start time of the booking. If you want to interrupt the ride, pause the ride but do not end it. New rides are recalculated and do not count towards the daily price of the last ride. As soon as you exceed 24 hours on a ride with one bike, you pay another full daily price. Example: if you ride for 24 hours and 1 minute, we will charge you the price for 2 days (48 hours).

Maximum rental period: Bike sharing is intended to ensure fast and flexible mobility over the last mile. The bikes should therefore only be rented for a short time and then be available again for other users. In the bike sharing systems of Deutsche Bahn Connect GmbH, the maximum rental period is therefore limited to 72 hours (three days) per ride. After that, the rental can be terminated by us. For longer rentals, we recommend a classic bike rental.

Ride pause

Please note that the time you take a pause will be counted as part of your ride time. You will pay a maximum of the daily rate. Bookings during pauses are automatically terminated after 24 hours. If the paused bike is not parked at a station, this will result in a service fee. To avoid this, end the pause before 24 hours have elapsed.

Prices when using other products

The Call a Bike app also gives you access to our other bikesharing systems: RegioRadStuttgart, StadtRAD Hamburg and StadtRAD Lüneburg. When you use one of these bikes, you pay the local rate without a base fee (unless otherwise agreed). Please note that the time you take a break will be counted as part of your ride time. You will pay a maximum of the daily rate.

Unlock fee

In some tariffs, you pay a one-time unlock fee for each ride. You can pause as many times as you like, the fee is only charged once per ride. In your tariff details you can find out how much your unlock fee is.

Service fee

The Call a Bike network features virtual stations that make it easier for you to find a bicycle and for us to service our fleet. So when you finish your ride, please return the bike to one of these stations located in a public space. You don't have to do this if you take a break during your journey. The map in the Call a Bike app shows where stations, business areas (incl. flex zones where applicable) and no-parking zones are located. If you don't return bikes to a station, this means a lot of extra work for our team, so we charge a service fee based on the location of where you leave your bike.

Location & Fee

No fee

• At a station

EUR 1 flex fee

• Within flex zone, but not at a station

EUR 10 service fee

• Outside the flex zone, but within the municipality

• Obstructing a public space (our service team must move the bike)

• In a no-parking zone

• Berlin, Cologne, Munich (no flex zone): returning a bike outside a station

EUR 25 service fee

• Outside the municipality

• On ICE stations: Not return to station

• In a location that is not barrier-free and publicly accessible (courtyard, staircase, basement, etc.)

EUR 50 service fee

• Failure to lock the bike properly

• Failure to return an electric cargo bike to its home station

Payment failure

We charge a flat rate of EUR 5 if the payment process fails, i.e. if you have selected the SEPA direct debit process as a payment method in your account but a direct debit transaction cannot be completed as intended.

Last modified: August 29, 2024