Daily price

The displayed maximum price per day (max. price/day) refers to a ride with one bike up to 24 hours from the start time of the booking. If you want to interrupt the ride, pause the ride but do not end it. New rides are recalculated and do not count towards the daily price of the last ride. As soon as you exceed 24 hours on a ride with one bike, you pay another full daily price. Example: if you ride for 24 hours and 1 minute, we will charge you the price for 2 days (48 hours).

Maximum rental period: Bike sharing is intended to ensure fast and flexible mobility over the last mile. The bikes should therefore only be rented for a short time and then be available again for other users. In the bike sharing systems of Deutsche Bahn Connect GmbH, the maximum rental period is therefore limited to 72 hours (three days) per ride. After that, the rental can be terminated by us. For longer rentals, we recommend a classic bike rental.

Ride pause

Please note that the time you take a pause will be counted as part of your ride time. You will pay a maximum of the daily rate. Bookings during pauses are automatically terminated after 24 hours. If the paused bike is not parked at a station, this will result in a service fee. To avoid this, end the pause before 24 hours have elapsed.

Prices when using other products

The Call a Bike app also gives you access to our other bikesharing systems: RegioRadStuttgart, StadtRAD Hamburg and StadtRAD Lüneburg. When you use one of these bikes, you pay the local rate without a base fee (unless otherwise agreed). Please note that the time you take a break will be counted as part of your ride time. You will pay a maximum of the daily rate.

Unlock fee

In some tariffs, you pay a one-time unlock fee for each ride. You can pause as many times as you like, the fee is only charged once per ride. In your tariff details you can find out how much your unlock fee is.

Fees

We offer our bikes at stations. This makes it easy for you to find the bikes and we can offer a good service. You should always return your bike to a station. Only there is the return free of charge. You can see the stations on the map in the app. This helps you to find bikes quickly and return them to the right place. Depending on the return location, we automatically charge the following fees for your ride:

• Return at a station shown in the app: free of charge

• 1 € flex fee for return in the flex zone (until 31.03.2025)

• 10 € fee for returns not at a station but still within the city area

• 25 € fee for return outside the city area

The following service fees may also be charged for use not in compliance with the contract:

EUR 10 service fee

• the parking location leads to an obstruction in the public space, which makes it necessary for our service team to move the bike

EUR 25 service fee

• Return to an area that is not publicly accessible or difficult to access, e.g. backyard, stairwell, basement, green spaces, etc.

EUR 50 service fee

• Leaving the bike without proper locking

• Return of a cargo pedelec not at the home station

Payment failure

We charge a flat rate of EUR 5 if the payment process fails, i.e. if you have selected the SEPA direct debit process as a payment method in your account but a direct debit transaction cannot be completed as intended.

Last modified: March 24, 2025